SHIPPING AND RETURNS
Shipping Policy
Order Processing Time
Orders are processed within 1–2 business days (Monday to Friday, excluding public holidays). You'll receive a confirmation email with tracking details once your order has been dispatched.
Domestic Shipping (New Zealand)
We offer nationwide delivery across New Zealand. Delivery times are as follows:
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Urban areas: 2–5 business days
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Rural areas: 3–7 business days
Return & Exchange Policy
Faulty or Damaged Items
If your gift box or any included items arrive damaged or faulty, please contact us within 14 days of receiving your order.
Return Process
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Contact Us: Email support@yourdomain.com with your order number and reason for return.
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Prepare the Package: Ensure items are unused and in their original packaging.
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Ship the Item: Send the package to the return address provided in our response.
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Processing: Once received, we will inspect the items and process your refund or exchange within 5 business days.
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Non-Returnable Items
For hygiene and safety reasons, certain items such as perishable goods or personal care products cannot be returned unless they are faulty.